Privacy Policy

Introduction

Welcome to Queen By Nature – Womb Spa & Doula Care ("Queen By Nature," "we," "us," or "our"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any way.

By accessing our website or using our services, you agree to the terms of this Privacy Policy. If you do not agree with any part of this policy, please do not use our website or services.

Information We Collect

We collect information that you voluntarily provide to us and information that is automatically collected when you use our services.

Personal Information You Provide

• Contact Information: Name, email address, phone number, and mailing address
• Health Information: Relevant health history, pregnancy status, menstrual cycle information, and wellness goals shared during consultations and intake forms
• Payment Information: Billing address and payment method details (processed securely through third-party payment processors)
• Appointment Information: Service preferences, scheduling details, and session notes
• Communication Records: Messages, emails, and other correspondence with our team
• Account Information: Username, password, and profile preferences if you create an account

Information Automatically Collected

• Device Information: IP address, browser type, operating system, and device identifiers
• Usage Data: Pages visited, time spent on pages, links clicked, and navigation patterns
• Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies

How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our wellness services, including womb spa treatments, doula care, yoni steaming, infrared sauna therapy, and related offerings
• To personalize your experience and tailor services to your individual needs and preferences
• To process appointments, payments, and transactions
• To communicate with you about appointments, services, promotions, and updates
• To respond to your inquiries, comments, and requests
• To send newsletters, wellness tips, and marketing communications (with your consent)
• To maintain accurate records for continuity of care
• To comply with legal obligations and protect our rights
• To analyze and improve our website, services, and user experience

How We Share Your Information

We respect your privacy and do not sell your personal information. We may share your information in the following limited circumstances:

• Service Providers: We may share information with trusted third-party vendors who assist us in operating our business (payment processors, scheduling software, email marketing platforms)
• Legal Requirements: We may disclose information when required by law, court order, or government request
• Business Transfers: If Queen By Nature is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction
• With Your Consent: We may share information for any other purpose with your explicit consent
• Professional Collaboration: With your written consent, we may share relevant health information with other healthcare providers involved in your care

Protection of Health Information

Queen By Nature is committed to maintaining the confidentiality of your health information. While we are not a covered entity under HIPAA, we follow best practices for protecting sensitive health information:

All health-related information shared during consultations, intake processes, and sessions is treated as confidential. We implement administrative, technical, and physical safeguards to protect your health information from unauthorized access, use, or disclosure. Access to client health information is limited to practitioners and staff members who need it to provide your services. We retain health records for the period required by applicable state regulations and professional standards.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of sensitive data, secure servers, access controls, and regular security assessments.

Your Rights and Choices

You have the following rights regarding your personal information:

• Access: You may request a copy of the personal information we hold about you
• Correction: You may request that we correct any inaccurate or incomplete information
• Deletion: You may request that we delete your personal information, subject to certain legal exceptions
• Opt-Out: You may opt out of receiving marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly
• Cookies: You may adjust your browser settings to refuse cookies or alert you when cookies are being sent

California residents may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to delete personal information, and the right to opt out of the sale of personal information. To exercise these rights, please contact us using the information provided below.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand user preferences. You can control cookie settings through your browser preferences. Please note that disabling cookies may affect certain features of our website.

Third-Party Links

Our website may contain links to third-party websites, applications, or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website with a new effective date. Your continued use of our services after any changes indicates your acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Thank you for choosing Queen By Nature – Womb Spa & Doula Care. Your wellness journey begins here. ✨